Can I get a refund for my Expedia airline credits? | Travel Troubleshooter

Expedia claims Evelyn Fink a refund on her unused flight credit. But where’s the income? And why is she only having a portion of her ticket credit rating?

Q: I have been striving for 8 months to get a refund from Expedia for my unused flight credits. I had canceled my flights back in 2020.

Expedia provided me a partial refund after I rebooked a new flight for December 2021 that utilised two-thirds of the original flight credit score. But I experienced to cancel that flight, too, due to the fact American Airways held dropping flights.

Expedia fully refunded the two-thirds of the credit score I utilized for the new flight. A supervisor told me the only way I could get the remaining amount refunded was by reserving one more flight as a result of Expedia and American Airlines for the very same tourists. Then I experienced to pay back for it and simply call them again to start out the refund system.

Before this yr, I complied with Expedia’s guidance. I booked and compensated for new flights on American Airways with the exact same vacationers and then named them. A consultant stated a ask for for a refund would be submitted. After two further cellular phone phone calls pertaining to the standing of the refund and 12 weeks of waiting around, I have but to receive my cash. I would like to acquire a refund again to my credit history card for the remaining one-third ($569) of the initial flight credit. Can you assistance? — Evelyn Fink, Anchorage

A: Most flight credits are nonrefundable. But all through the pandemic, airways and on the web travel businesses bent some of their procedures — and created up a couple as they went alongside.

It appears like there are a few relocating components to your scenario. You booked as a result of Expedia and then gained credits via American Airways. The terms of people credits altered through the pandemic, bewildering prospects and from time to time travel organizations, too. An Expedia supervisor told you that you could get a entire refund for your flight credits.

You did the appropriate point by inquiring your on-line travel company for aid. It’s Expedia’s work to determine out what you can and cannot do with your flight credit rating. When American canceled your 2nd flight, you really should have been given a refund or a flight credit. But it appears as if points got quite perplexing concerning the cancellations and credit score requests. And in the finish, nothing at all occurred.

Using this to the subsequent amount might have carried out the trick. I listing the names, quantities and electronic mail addresses of the Expedia executives on my shopper advocacy site. A swift e-mail to one, along with the paper path you held, could have untangled this refund confusion.

If an airline or journey company offers you a choice involving a refund or credit, usually choose the cash. Hard cash doesn’t expire, and you can use it to book vacation wherever. Or you can help you save your funds and consider a staycation. Most airline credits expire in advance of they are made use of, and, and the business will get to continue to keep your tough-acquired income. Really do not permit that materialize to you.

I contacted Expedia on your behalf. “Our brokers are heading to approach the exceptional refund and let the client know it is been completed,” a representative instructed me. “This was an unlucky scenario exactly where we did not provide the stage of service we attempt to give, and we’re sincerely sorry for the aggravation. We have added a voucher to the customer’s account as properly for the inconvenience brought on.”